Shipping, Returns and Refunds

  • Orders for same day delivery must be placed before 10:00 am but is not guaranteed.
  • Delivery days are as follows

    Monday to Saturday
    - Addington
    - Berea
    - Botanic Gardens
    - Carrington Heights
    - Congella
    - Durban Central
    - Durban Beachfront
    - Essenwood
    - Glenmore
    - Glenwood
    - Greyville
    - Kenneth Gardens
    - Manor Gardens
    - Morningside
    - Musgrave
    - Stamford Hill
    - Umbilo
    - Umgeni
    - Windermere

    Tuesday, Thursday & Saturday
    - Durban North
    - Glen Anil
    - La Lucia
    - Sunningdale
    - Umhlanga

    Monday & Wednesday
    - Westville
  • Orders R1000 and more qualify for free delivery to certain areas specified by Dirk’s Meat Market. Orders under R1000 are subject to a delivery fee. A delivery fee may be added at the discretion of Dirk's Meat Market.
  • Delivery days are on a Monday, Tuesday, Wednesday, Thursday and Friday and Saturday. We do not deliver on a Sunday.
  • Delivery is not possible outside of Dirk's Meat Market Davenport retail trading hours.
  • Delivery may only be possible to certain areas on specific days.
  • Delivery Days exclude New Years Day, Good Friday, Easter Sunday. Christmas Day and Boxing Day. Our store is closed for business on these days. 
  • Orders may be placed online and picked up at the Dirk's Davenport Store. Delivery and handling fees are not applicable to in-store collection.
  • We are under no obligation to deliver to areas not specified above or that has used the incorrect area code. If the website does not accept orders for your area please contact the Dirk's Team to advise if delivery is possible. 
  • Additional fees may apply for deliveries to areas not listed above.
  • Should you receive an order that is damaged, soiled, incorrect or incomplete please contact us immediately so we can rectify the situation. 
  • It is your responsibility to ensure that someone is available to sign and collect the delivery. We will make every reasonable effort to deliver your order to you.
  • We reserve the right to charge an additional delivery fee if the customer is unavailable at the time of delivery and new delivery is required. 
  • We cannot guarantee that there will be no delays when delivering your order. 
  • Should nobody be available to sign and collect delivery it will be sent back to our retail branch at Dirk’s Davenport (38 Davenport Square, Glenwood, Durban). Your order will be frozen to maintain freshness. You can collect the order from Dirk’s Davenport or delivery can be arranged on the next available date. 
  • We cannot commit to a delivery time and cannot be held accountable for late deliveries.
  • No refunds, exchanges or returns will be permitted on meat if delivery the customer is unavailable to receive the order at the time of delivery.
  • Refunds or returns will be at the discretion of Dirk’s Meat Market. Should you be unhappy with your order please contact us as soon as possible at orders@dirks.co.za or call us on 031 201 3360/7125. 
  • Refunds will be made via the same payment method the order was made. Please note that Refunds could take a few days to reflect in your bank account. 
  • We will not refund in cash.
  • Once payment has been made, and the order is final, no refunds or returns will be accepted unless agreed upon by Dirk’s Meat Market. 
  • Please expect delivery delays during peak or busy periods.